Showroom District 7, HCMC • Free 1-on-1 advice • Nationwide delivery✓ Free shipping on orders over 500,000₫

Pressoco Support

FAQ, equipment care guides, warranty information and user manuals.

Need Quick Help?

The Pressoco team is ready to help — free advice, response within 30 minutes.

🛡️ Warranty Information

Every Pressoco product comes with the manufacturer's official warranty. Pressoco handles the complete warranty process at our District 7 showroom.

  • ✓ 1–3 year warranty depending on product line (per manufacturer policy)
  • ✓ Keep your purchase receipt to activate warranty
  • ✓ Contact Pressoco before bringing the product in for warranty service
  • ✓ Repair and genuine parts replacement at District 7 showroom
  • ✓ Warranty does not cover damage from misuse or accidents

For warranty support, contact hotline (+84) 898.149.108 or Zalo 0898149108.

🧼 Care & Cleaning Guide

Coffee Grinder
After each use

Use the cleaning brush (included) to sweep residual coffee grounds from the grinding chamber and chute. Remove the grounds catcher and wipe clean.

Weekly

Remove burrs (if allowed per manual) and clean with a dry brush. Never use water. For metal burr grinders, use grinder cleaning tablets (Rice Method or dedicated tablets).

Monthly

Re-adjust grind settings if needed. Check that all screws and assembly parts are tight. Lubricate the auger screw (if guided) with food-grade oil.

Gooseneck Kettle
After each use

Empty all water. Let cool and wipe dry with a soft cloth. Never let water sit overnight — causes mineral deposits and staining.

Weekly

Rinse with clean water; you can add a small amount of diluted white vinegar to remove limescale. Rinse thoroughly with clean water several times before using again.

Note

Not dishwasher safe. Do not use abrasive powder or hard sponges on matte stainless surfaces — causes scratching.

Coffee Scale
Daily

Wipe the weighing surface with a damp soft cloth. Never let water enter the sensor or circuit openings. Keep on a stable, flat surface.

Calibration

If readings are inaccurate, place the scale on a flat surface and use a reference weight to re-calibrate per the model's instructions. Turn off when not in use to preserve battery life.

Storage

Store in a dry, cool place. Never exceed the maximum weight rating. Remove the battery if storing for an extended period.

Pour-over Equipment (Drippers, Filters)
After each use

Rinse the dripper with warm water and mild dish soap. Let air dry. For spiral-ridged drippers (e.g. Hario V60), use a small brush to clean the ridges.

Weekly

Soak the dripper in hot water with a small amount of coffee equipment cleaner to remove accumulated coffee oils. Rinse thoroughly before use.

Paper filters

Single-use only — do not reuse. Before brewing, rinse the paper filter with hot water (pre-rinse) to eliminate paper taste and warm up the equipment.

❓ Frequently Asked Questions

What types of coffee equipment does Pressoco sell?
Pressoco carries a full range of specialty coffee equipment: coffee grinders (manual & electric), gooseneck kettles, pour-over drippers, espresso tools, coffee scales, nitro cold brew makers, espresso machines and brewing accessories. All products are curated for the Vietnamese market.
What is the warranty policy?
Each product carries the manufacturer's warranty — typically 1–3 years. Pressoco supports warranty claims at our District 7 showroom. Keep your purchase receipt to activate warranty. Contact our hotline or Zalo for detailed guidance.
Can I order online and have it delivered nationwide?
Yes. Pressoco ships nationwide via trusted carriers (GHN, GHTK, Viettel Post). Ho Chi Minh City: 1–2 business days. Other provinces: 2–4 business days. Free shipping on orders over 500,000₫.
What payment methods are accepted?
Pressoco accepts: cash on delivery (COD), bank transfer, VNPay (ATM/Visa/Mastercard/QR), MoMo, ZaloPay. 0% installment plans via bank partners may also be available — contact us for details.
What is the return policy?
Returns are accepted within 7 days for manufacturer defects. Products must be in original packaging with all accessories. Does not apply to user-caused damage. Contact Pressoco before sending the product back.
Can I get advice before buying?
Absolutely. The Pressoco team offers free, no-pressure advice via Zalo, phone or in-person at our District 7 showroom. We help you find the right equipment for your needs and budget.
Where is the Pressoco showroom?
Showroom: 134/33C Nguyen Thi Thap, Tan Thuan Ward, District 7, Ho Chi Minh City. Open Monday–Saturday, 8:00am–6:00pm. Book a consultation via Zalo or hotline for the best experience.
How often should I clean my coffee grinder?
Clean the grinding chamber and burrs every 1–2 weeks with regular use. Use the included cleaning brush or grinder cleaning tablets. Never use water on the mechanical parts.
Any special care for gooseneck kettles?
After each use, empty and let the kettle dry naturally — standing water causes mineral buildup. For stainless kettles, wipe dry with a soft cloth to maintain the finish. Avoid strong detergents and dishwashers.
What should I watch out for with coffee scales?
Place on a flat surface and turn off when not in use to save battery. Keep water away from the weighing surface. Re-calibrate if readings seem off. Never exceed the maximum weight rating to protect the sensor.

Brewing guides & real-world videos

Watch equipment tutorials, pour-over techniques, grind settings and brew recipes from the Pressoco team.

YouTube

Showroom & Service: 134/33C Nguyen Thi Thap, Tan Thuan Ward, District 7, Ho Chi Minh City, Vietnam — (+84) 898.149.108[email protected]

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